Terms and Services

Last updated: January 2026

1. Introduction

Welcome to Naisha Naturals ("we," "our," or "us"). These Terms and Services ("Terms") govern your use of our website, mobile applications, and all related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not use our Service.

2. Use of Service

2.1 Eligibility: To use our Service, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By using the Service, you represent and warrant that you meet these requirements.

2.2 License Grant: We grant you a limited, non-exclusive, revocable license to access and use the Service for your personal, non-commercial purposes. This license does not include the right to:

  • Modify or copy the materials
  • Use the materials for any commercial purpose
  • Attempt to decompile or reverse engineer any software
  • Remove any copyright or other proprietary notations
  • Transfer the materials to another person or "mirror" the materials on any other server

3. Product Information

3.1 Accuracy: We strive to provide accurate product descriptions, images, pricing, and availability information. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free.

3.2 Product Claims: Our organic and chemical-free products are formulated according to their descriptions. Individual results may vary. We do not make medical claims, and our products are not intended to diagnose, treat, cure, or prevent any disease.

3.3 Availability: Products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4. Ordering and Payment

4.1 Order Acceptance: All orders are subject to acceptance and confirmation. We reserve the right to refuse or cancel any order for any reason.

4.2 Payment: Payment must be received before order processing. We accept various payment methods as displayed on our website. By submitting payment, you authorize us to charge your payment method.

4.3 Pricing: Prices are subject to change without notice. We reserve the right to adjust pricing at any time. Price changes will not affect orders that have been confirmed and paid.

4.4 Taxes and Shipping: Prices shown do not include applicable taxes or shipping costs unless explicitly stated. These will be calculated and added at checkout.

5. Shipping and Delivery

5.1 Shipping Timeframes: We aim to process and ship orders within 2-3 business days. Delivery timeframes depend on your location and selected shipping method. We are not responsible for delays caused by carriers or external factors.

5.2 Shipping Risk: Risk of loss and title for products pass to you upon delivery to the carrier, except as may be prohibited by law.

5.3 Address Accuracy: You are responsible for providing accurate shipping information. We are not liable for shipments sent to incorrect addresses provided by you.

6. Returns and Refunds

6.1 Return Period: Products may be returned within 30 days of delivery if they are unused and in original packaging. Opened or used products are not eligible for return unless defective.

6.2 Return Process: To initiate a return, contact our customer service team with your order number. Upon approval, return shipping instructions will be provided.

6.3 Refunds: Once returned items are received and inspected, refunds will be processed within 5-7 business days. Refunds are issued to the original payment method. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

6.4 Non-Returnable Items: Perishable items, personal care items with broken seals, and final sale items marked as such are not returnable.

7. User Accounts

7.1 Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use.

7.2 Account Information: You agree to provide accurate, current, and complete information during registration and to update it as necessary.

7.3 Account Termination: We reserve the right to suspend or terminate your account at any time for violation of these Terms or for any other reason without notice or liability.

8. User Conduct

You agree not to engage in any of the following prohibited activities:

  • Harassing or causing harm to other users
  • Posting offensive, defamatory, or discriminatory content
  • Attempting to gain unauthorized access to our systems
  • Disrupting the normal flow of dialogue or functionality
  • Engaging in any illegal or fraudulent activities
  • Scraping or systematically downloading content
  • Posting spam, advertisements, or solicitations
  • Violating any applicable laws or regulations

9. Intellectual Property

9.1 Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Naisha Naturals or its content suppliers and is protected by international copyright laws.

9.2 User Content: By submitting content to our Service (reviews, testimonials, etc.), you grant us a worldwide, royalty-free license to use, reproduce, modify, and distribute such content.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAISHA NATURALS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to indemnify and hold harmless Naisha Naturals and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service or violation of these Terms.

14. Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Continued use of the Service following any modification constitutes your acceptance of the updated Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal action or proceeding related to these Terms shall be conducted exclusively in the courts located in India.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severable, and the remaining provisions shall continue in full force and effect.

17. Contact Us

If you have any questions or concerns about these Terms and Services, please contact us:

Email: support@naishanaturals.com

Address: Naisha Naturals, India

Phone: +91-800-766-6007

Thank you for choosing Naisha Naturals

Your satisfaction is our priority. We're committed to providing clean, natural products and excellent customer service every step of the way.

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