1. Return Window

At Naisha Naturals, we want you to be completely satisfied with your purchase. We offer a 15-day return window from the date of delivery for most products. If you're not happy with your order, you can initiate a return within this timeframe. Please note that certain products may have different return windows due to their nature, which will be clearly mentioned on the product page.

2. Eligible Items for Return

To be eligible for a return, items must meet the following conditions:

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Personal care products, skincare items, edible products, and products marked as "Final Sale" or "Non-Returnable" on the product page. We maintain these restrictions to ensure the highest quality and safety standards for all our customers.

4. How to Initiate a Return

To initiate a return, please log into your account on our website and navigate to your order history. Select the order you wish to return and click on "Request Return." You can also contact our customer support team at returns@naishanaturals.com or call +91-800-766-6007. Our team will guide you through the process and provide you with a return authorization number and shipping instructions.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that it may take an additional 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider. You will receive an email notification once your refund has been processed.

6. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item following our return process and place a new order for the desired product. This ensures faster processing and allows you to select exactly what you need.

If a product is out of stock or unavailable at the time of your return, we will issue a full refund or provide store credit for future purchases, as per your preference.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at support@naishanaturals.com with photos of the damaged item and packaging. We will arrange for a replacement or full refund at no additional cost to you. Your satisfaction is our priority, and we will work quickly to resolve any issues with damaged or defective products.

8. Return Shipping Costs

For standard returns, customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.

For damaged, defective, or incorrectly shipped items, Naisha Naturals will cover all return shipping costs and provide a prepaid shipping label.

9. Return Packaging Requirements

Please ensure that returned items are securely packaged to prevent damage during transit. We recommend using the original packaging if possible. Include your return authorization number and order details inside the package. Items that arrive damaged due to inadequate packaging may not be eligible for a full refund.

10. Inspection and Quality Check

All returned items undergo a thorough inspection and quality check upon arrival at our facility. We verify that items meet our return eligibility criteria before processing refunds. If an item does not meet the return requirements, we will contact you to discuss alternative solutions or arrange for the item to be returned to you.

11. Policy Updates

We may update this return policy from time to time to reflect changes in our practices or for legal and operational reasons. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically. Significant changes will be communicated via email or through a notice on our website.

12. Contact Us