1. How we protect your privacy

At Naisha Naturals, we offer natural and organic products to help you live a healthier lifestyle. As part of providing our services, we collect data about you and your purchases. This data is essential not only to deliver our products and services but also critical for the safety and security of our platform and all our customers. This policy explains what information we collect, why we collect it, and how we use it.

2. Information we collect

Most personal data we collect is directly provided by you when you register, shop, or interact with our services. Other data is collected by recording your interactions with our website.

3. How we use this information

We use your contact information to provide our services, answer your requests, process orders, and for billing and account management. We may also use this information for marketing and communication purposes (you can opt-out at any time). We use aggregated/anonymized data to analyze service trends.

Browser data is anonymously analyzed to maintain and improve our services. We only correlate this data with your personal information when required by law or for security purposes.

4. Accessing Your Data

You have the right to access and update personal data you've provided. You can do so by logging into your account on our website. If you wish to permanently delete your account or personal information, please contact our support team at privacy@naishanaturals.com. We will delete your information except when required to keep it for legal reasons (billing, tax reporting).

5. Security

We take the security of your personal information seriously and implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our technical, administrative, and organizational security measures ensure your information is securely processed, stored, and preserved.

6. Third Party Service Providers

We rely on trusted service providers to help us with payment processing, web analytics, cloud hosting, shipping, and marketing. Whenever we share data with these providers, we ensure they comply with data protection legislation and process data only for our specific purposes under strict contracts.

Our service providers include payment processors, shipping partners, email service providers, analytics tools, and cloud hosting services.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Browser data and server logs are retained for a maximum of 12 months unless needed for security or legal reasons.

When you close your account or request deletion, we securely delete or anonymize your data within 90 days, except where retention is required for legal, tax, or regulatory purposes.

8. Physical Data Location / Data Transfers

Your data is stored on secure servers located in India and may be transferred to trusted third-party service providers in other countries for processing. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Third Party Disclosure

We do not sell, trade, or transfer your personal data to third parties except with your consent, to service providers assisting our business, to comply with legal obligations, to protect our rights and safety, or in connection with a business transfer. We may share aggregated or de-identified information for research or statistical purposes.

10. Cookies

Cookies are small text files stored in your browser that help us provide contextual content and support your activities on our website, such as maintaining your session and shopping cart. We use cookies to understand your preferences and compile data about site traffic.

We also use third-party services like Google Analytics that set their own cookies. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

11. Policy Updates

We may update this privacy policy to clarify it, reflect changes to our website, or comply with legal obligations. The "Last Updated" date indicates the last revision. When we make significant changes, we'll notify you via email or a prominent notice on our website. We encourage you to review this policy periodically.

12. Contacting Us